MAIF – Zaleo

In short

Mobility is a sector with endless innovative uses. For MAIF, launching a multimodal and environmentally friendly MaaS is an opportunity to demonstrate its know-how in the field of insurance for people on the move, an approach that is decidedly forward-looking. User Studio designed the related Zaleo app, by bringing on board its partner, Redshift, for its development.

• 2500+ cars shared
• 12000+ signed up

Challenges

MAIF has 3.6 million insured vehicles. Innovating and creating e-services that make use of the insurer's business skills is an integral part of its strategy. This is obviously an opportunity to demonstrate its know-how in the field of property and personal insurance "for new needs and new uses". It is also a decidedly forward-looking approach and a demonstration of our ability to innovate in an already highly competitive field.

Steps

1. 1User research
2. 2Positioning and prioritising
3. 3Target journeys and use scenarios
4. 4Tree structures and wireframes
5. 5Graphic universe and paths
6. 6Iterative modelling and testing
7. 7Transfer and development
8. 8Testing support