Klesia – Helping carers

In short

Klesia, a major player in social protection in France, started a large-scale community innovation programme in 2017 to help carers. With the support of the AgirArrco supplementary pension fund, User Studio and its partner OpenCo were called in during the project scoping phase.

• 5 actually launched services
• 1 Label created with partner Handéo

Challenges

4 key areas of the programme were identified by Klesia and OpenCommunities: Getting to know carers better and encouraging them to innovate; Offering spaces (physical or digital) dedicated to carers; Engaging companies on the issue of carers; And exploring connected services to facilitate the daily lives of carers. While they were exploring the opportunities associated with each of these areas, we joined the project team.

Steps

1. 1Scoping workshop
2. 2User research
3. 3Co-design workshop
4. 4Definition of visions
5. 5Consolidation of scenarios
6. 6Detailed concepts
7. 7Deployment