EHPAD de Lolme – The residential care experience

In short

The Lolme medical centre is unusual in that it brings together a variety of population groups: dependent elderly people, healthy visitors and patients receiving physiotherapy. As part of a CNSA \[French National Solidarity Fund for Autonomy] tender for projects on "disability and loss of autonomy: social innovation through design", we re-designed the reception experience in the lobby - the showcase and nerve centre of the facility.

• 3 services used

Challenges

The Lolme medical centre (EHPAD/SSR) in the Dordogne, a region with an extremely ageing population, was experiencing difficulties in providing reception services due to the presence of different groups of people on its premises. The increasing number of physical therapy patients are unsettled when they come across a facility whose design and use bring them into contact with highly dependent members of the public. With the desire to improve the image of the nursing home and to cope with the centre's new aftercare and rehabilitation activities, the reception area had to be reviewed.

Steps

1. 1Immersion in the field
2. 2Book of ideas
3. 3Co-creation workshop
4. 4Prioritising service provision
5. 5Scale 1 models
6. 6Field testing
7. 7Transfer of information and communication