CH Cholet – Restructuring of the ER

In short

We supported CH in Cholet with restructuring their emergency department, during the hospital strikes. By focusing our work on the "attention markers" scattered along the route, we were able to gradually design the ideal experience of patients, their relatives and carers.

• 16 prototypes adopted
• €2.7M granted by the Health Authority

Challenges

Since the reform of the hospital services, the Cholet hospital centre has seen a considerable increase in the number of patients in its emergency department. To alleviate this overcrowding, the hospital management wanted to adopt an approach that went beyond the necessary paint job, by thinking of the future emergency layout in terms of the journey and experience of patients and their families. Against the backdrop of general strikes, the project - which was very specific - also aimed to unite the team of medical professionals.

Steps

1. 1Immersion onsite
2. 2Initial scenarios
3. 3In situ prototyping and testing
4. 4Co-design of the target journey
5. 5Detailed drawings of the areas
6. 6Estimate of the costs and communication