Switching energy suppliers. Simply. Since 2007, and the opening up of the energy market to competition, each of us is faced with an unusual situation: choosing who will be our electricity and natural gas supplier.
The French National Energy Ombudsman was created to guide citizens in their choice of energy supplier following the opening of the energy market to competition. The purpose of the National Energy Ombudsman is twofold: how to make sure, when the message you are spreading is complex and very serious, that you are known, so that you are found at the right time? And then after being found, how do you guide users as quickly as possible?
- 1Competitive benchmark
- 2User research
- 4Interface design
- 5Development monitoring