University Hospitals of Strasburg – Bon séjour

In short

Helping patients to find their way around, reducing the impact of cognitive problems and enabling carers to concentrate on their duties are some of the challenges addressed in this design project. The challenge was to rethink the user experience throughout the day hospital care process.

• + 30% patients treated per day on average

Challenges

The geriatric hospital in Strasbourg admits dozens of patients a day with cognitive and behavioural disorders. The reception in this department was becoming more and more difficult, although the place was not empty, given the ageing population. Our mission was therefore to reinvent the way we welcome these fragile and disoriented patients, who are struggling to find their bearings in a place they rarely visit and in an anxiety-inducing hospital environment.

Steps

1. 1Immersion in the field
2. 2Individual interviews
3. 3Summary of user research
4. 4Participatory ideation workshops
5. 5In situ prototyping
6. 6Communication media
7. 7Prioritisation of projects
8. 8Project