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Service design for organizations that don't know they need it
Matthew had a great conversation with Marc Fonteijn from the Service Design Show on how we work with organisations new to service design, here at User Studio.
17 mai 2022
Replay: our talk with Lou Downe
On 15 September 2020, we interviewed Lou Downe, the former Design Director for the UK Government and the author of the book “Good Services”. Lou has been named one of the 100 most influential people in digital government, highlighting their pioneering integration of service design within the UK government. Lou’s prominent position and experience have enabled them to form firm beliefs about what makes a good service for end-users.
21 oct. 2020
The essentials of a Service Design project
This is our first 10-point edition of what we consider to be the Essentials of a Service Design project. In other words, the 10 fundamentals that should not be ignored in the vast majority of projects if they are to be successful. If you bring a project to us, these are the 10 principles for which you will always see us rise up as one man or woman because we are convinced (and passionate) about their importance to your project.
15 mai 2020

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